{"id":990667,"date":"2024-04-11T19:04:41","date_gmt":"2024-04-11T19:04:41","guid":{"rendered":"https:\/\/swtecnologia.com.br\/site\/?page_id=990667"},"modified":"2024-07-22T13:38:52","modified_gmt":"2024-07-22T13:38:52","slug":"nps-zona-de-excelencia","status":"publish","type":"page","link":"https:\/\/swtecnologia.com.br\/site\/nps-zona-de-excelencia\/","title":{"rendered":"NPS (Zona de Excel\u00eancia)"},"content":{"rendered":"\t\t
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Ao final do ano de 2023 realizamos nossa pesquisa de NPS, obtendo o resultado de zona de excel\u00eancia!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Primeiramente\u00a0 podemos definir o Net Promoter Score (NPS) como uma m\u00e9trica utilizada para medir a satisfa\u00e7\u00e3o e lealdade dos clientes em rela\u00e7\u00e3o a empresa. Portanto, essa m\u00e9trica \u00e9 obtida atrav\u00e9s de uma \u00fanica pergunta: “Em uma escala de 0 a 10, o quanto voc\u00ea recomendaria nossa empresa para um amigo ou colega?”.<\/p>

Com base nas respostas, os clientes s\u00e3o classificados como promotores, neutros ou detratores, e o NPS \u00e9 calculado subtraindo a porcentagem de detratores da porcentagem de promotores.<\/p>

O resultado varia de -100 (todos s\u00e3o detratores) a +100 (todos s\u00e3o promotores). Esse indicador \u00e9 essencial para verificar o potencial de crescimento de uma empresa com base na lealdade dos seus clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sistema para TRR – NPS 2023 (Zona de Excel\u00eancia)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Com satisfa\u00e7\u00e3o compartilhamos que alcan\u00e7amos um NPS de 81, uma marca que nos coloca na zona de excel\u00eancia em rela\u00e7\u00e3o \u00e0 satisfa\u00e7\u00e3o e lealdade dos nossos clientes. Este resultado reflete diretamente o compromisso incans\u00e1vel da nossa equipe em oferecer experi\u00eancias excepcionais juntamente com solu\u00e7\u00f5es que realmente agregam valor \u00e0s vidas dos nossos clientes.<\/p>

No entanto, nossa jornada n\u00e3o termina aqui. Nosso objetivo \u00e9 ir al\u00e9m da excel\u00eancia, rumo \u00e0 zona de encantamento. Estamos comprometidos em superar constantemente as expectativas, criando la\u00e7os ainda mais fortes com nossa comunidade de clientes e transformando cada intera\u00e7\u00e3o em uma experi\u00eancia memor\u00e1vel.<\/p>

Agradecemos toda a confian\u00e7a depositada em n\u00f3s e estamos animados para continuar essa jornada de inova\u00e7\u00e3o e excel\u00eancia ao lado de todos os nossos clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tConhe\u00e7a a SW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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clientes<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Confira o que nossos clientes falam sobre n\u00f3s!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orgulho de fazer parte da hist\u00f3ria e do dia a dia de grandes empresas do Brasil inteiro, de norte a sul a SW Tecnologia est\u00e1 presente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tEntre em contato!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Sistema para TRR – NPS 2023 (Zona de Excel\u00eancia). Confira como funciona a m\u00e9trica de NPS e o resultado que atingimos no ano de 2023.<\/p>\n","protected":false},"author":1,"featured_media":990715,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-990667","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSW Tecnologia - Sistema para TRR - NPS 2023 Zona de Excel\u00eancia<\/title>\n<meta name=\"description\" content=\"Confira como funciona a m\u00e9trica de NPS e o resultado que atingimos no ano de 2023. 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